ABSTRACT
Organizations are made up of individuals and groups of people with different values and interests. Policy making is one mechanism to ensure that these individual interests are managed for the greater good, and to ensure that individuals within the organization are moving forward in the same direction. Policy making is also necessary to safeguard individual rights such as in the case of policies on the protection of privacy and commercial confidentiality. Codes of conduct that guide behaviours such as how social networking tools can be used in organizations are also considered policies.
