ABSTRACT
This chapter explains that there has been a slow trickle of research disseminated through a variety of channels on the use-value of digital interactives within museum environments and art galleries. Museums' investment in computer interactives, in a number of formats, has been on the increase since the 1990s, and throughout that time there has been a concern to capture and understand visitors' experiences of them. The chapter focuses on observations of users' encounters with computer interactives that carried out at nine museums in England in 2010. An understanding of both ergonomic aspects and cognitive psychology developments is perhaps then a desirable basis for designing computer interactives and unpacking their use in museum spaces. The case study at the Museum of London included research at five touch-screen interfaces in the Galleries of Modern London. As anticipated, elements of increased social engagement were evidenced at touch-screen interfaces.
