ABSTRACT
This chapter considers the key issues that must be addressed to deliver business change projects successfully and then propose a project management framework a framework of measures that helps an organization to acquire project delivery skills at both individual and organizational levels. In most companies, the success rate of business change projects is low. Many companies have invested in such frameworks in recent years. They have delivered improvements in project success rates and have made project management into a more valued and recognized role within BAU organizations. This chapter concludes with a proposition: to generate sustainable project success, a BAU company must also embed the skill of managing change deeply into its organization and corporate competencies. This proposition has significant implications for how companies develop skills and organize project teams and this chapter describes how this embedded approach will change the design of a project management framework.
