ABSTRACT
This chapter refers to a range of studies that show evidence of increased productivity from smart and flexible working. But the main purpose of it is to show how and why Smart Flexibility can support greater productivity and how to make the most of this. Kelliher and Anderson did find evidence of the various kinds of work intensification. The 'enabled intensification' was mostly associated with remote workers, some of whom reported finding it difficult to tune out of work. What is interesting is that Kelliher and Anderson found little in the way of negative outcomes associated with this work intensification. Part of reducing the costs of work can be reducing the amount of labour input the same output achieved by fewer people overall. In the context of Smart Flexibility is well worth making the effort to aim for excellence in visual design.
