ABSTRACT
This chapter discusses the choices open to management to implement the best or most appropriate processes based on the current capability of organisation. Stakeholder relationship management maturity (SRMM) is introduced and guidelines developed for its use. Maturity models have been developed in many disciplines including risk management, IT software engineering, and project management. The chapter discusses the steps of the Stakeholder Circle methodology. The capability maturity model integration (CMMI) from the Software Engineering Institute is perhaps the best known model of staged views of organisational maturity. Organizational Project Management Maturity Model (OPM3) is based on the concept that successful organisations will focus on delivering corporate strategy through projects. European Transport Company organisation was a division of a global transport company, operating in an increasingly competitive market. All opportunities for expansion within the industry were hard fought because of the emergence of intense competition from a number of 'transport companies' newly entering field.
