ABSTRACT
In order to function appropriately in new and changing business models, human resources (HR) teams and individuals are likely to need significant skill development in order to develop appropriate competencies. This view was confirmed by 80 per cent of respondents to a Chartered Institute of Personnel and Development (CIPD) survey. The CIPD survey asked respondents to identify the skills, attributes and competencies that they felt would be most important in changing organizational models, along with which of these they feel currently pose the greatest challenge to the HR community. Academic and vocational qualifications were seen as having less importance over time, while strategic thinking and consultancy skills were seen as increasing in importance. Personal drive also featured as important to career development. The UK civil service has produced a 'capability framework' that sets out four areas of competence: knowing the business, personal credibility, acts as a change agent, HR mastery.
