Introduction

This introduction presents an overview of key concepts discussed in the subsequent chapters of this book. The book is about the interview itself: what to say during an interview and how to conduct it in order to get the most out of it. The approach taken is a goal-driven interview approach to gathering business goals for a strategic implementation. The book provides a global checklist for planning project and organizing interviews. It also provides a specific checklist that can be used for planning each interview and provides tools for analysis of interview feedback and presents them in the context of the case introduced earlier. Interviews can be time consuming. Conducting an interview involves a great deal more than just sitting down for an hour for a chat. If a lone Business Analyst (BA) for hire, an independent consultant or working in a boutique consulting business, he will already know that government agencies have budget ceilings for hiring consultants on projects.