ABSTRACT
Through all these changes to the outsourcing landscape, be it cloud, SIAM, multi-sourcing etc., the underlying need for better governance of the outsourcing structure and suppliers is a common thread. This has been recognised in many industries, both in the public and private sector, and is slowly being actioned especially by initiatives from departments such as the Cabinet Office and Home Office. However the need is urgent as the governance needs to be designed as part of the outsourcing process rather than afterwards. As the framework in Chapter 10 shows, the governance develops through the outsourcing Life Cycle and touches each phase. That not only helps the phases but gets the governance process embedded in the minds and systems of the client and supplier. That is not so easy to do once the service is transitioned and then up and running.
