ABSTRACT
Online dispute resolution (ODR) – a concept building upon alternative dispute resolution (ADR) and with the deployment of electronic communications – largely relies on traditional ADR regulations, especially in the early stage of its development. There are also online arbitration rules provided by public national arbitration organisations or institutes such as the China International Economic and Trade Arbitration Commission (CIETAC) Online Arbitration Rules. ODR service providers are established in different ways across the globe. Traditionally, the quality of arbitration proceeding depends to a large extent on the quality, experience and skills of the arbitrators chosen. Arbitration institutions usually provide general guidelines on the format of evidence. An effective dispute resolution process starts with a well-constructed dispute resolution clause or agreement. It is important to arrange and set out appropriate arbitration agreements and clauses. The preliminary hearing of arbitration is a management meeting conducted between arbitrators and parties.
