ABSTRACT
Organizations need to attract, capture and retain the support of those organizations and individuals they depend upon for their success. All these are important but some are more important than others. Customers are one of the stakeholders, but unlike other stakeholders they bring in revenue which is the lifeblood of every business. ISO 9001:2008, required only customer and applicable statutory and regulatory requirements to be determined and met. This remains the case in the 2015 version, but in addition the requirements of those interested parties that are relevant to its QMS are to be determined and considered due to their potential impact on the organization's ability to consistently provide products and services that meet customer and applicable statutory and regulatory requirement. This chapter examines the three requirements in clause 4.2 which relate to interested parties namely: determining the interested parties and their effect on the organization; determining the requirements of interested parties; monitoring and reviewing information about the interested parties.
