ABSTRACT
A customer-focused organization will find out before they offer certain products and services to customers whether they have the capability to honour their obligations, and that the products and service offered will satisfy customer requirements. Often the contract for design and development and the contract for production or service delivery are two separate contracts. The information gathered as a result of determining the various product requirements should be consolidated in the form of a specification, contract or order and then subject to review. In custom sales situation, the product or service is being produced or customized for a specific customer and with several departments of the organization having an input to the contract and its acceptability. Careful examination of customer needs and expectations is needed to identify all the essential product requirements. When determining requirements related to products and services, both customer requirements and the organization's own requirements will be identified.
