ABSTRACT
In 2014, Camelis, Maunier, and Llosa produced a very interesting analysis of the service provision on Reunion Island and in the Dominican Republic. Their vision was to investigate the tourist experience at a destination level, taking on board both private and public components and including local contacts and accompanying persons. The landscapes and the hotel and catering value-for-money elements contribute significantly to dissatisfaction when they are evaluated negatively. But they have a low impact when evaluated positively. When looking at the impact of satisfaction and dissatisfaction, the elements that are most stable are those related to dissatisfaction. There are clearly some key and unavoidable elements impacting this dissatisfaction. Beyond the differences between the two islands, those two tables mostly show that factors contributing to satisfaction are different from those contributing to dissatisfaction.
