ABSTRACT
Having looked, in overview, at the main steps in effective communication, it is now appropriate to consider the main communication media.
Communication media These days there is a wide range of media for communication, from the old-fashioned face-to-face discussion to the internet. However, for the purposes of this discussion, it is useful to identify two main dimensions on which they differ: • Written versus oral communication. Written communications, for the purposes of this chapter, include
memos, letters and reports, and it is also necessary to differentiate between different delivery methods such as email, fax and post. Oral communications include dialogues, meetings and presentations, and again it is necessary to differentiate between delivery methods such as face-to-face discussions, video conferencing, live presentations and video presentations.
