ABSTRACT
This chapter explains accountability which is the thread that ties the three purposes, identity, and performance together. It explores the four laws of performance management, a leader's guide for building a performance management system, and the critical role of monitoring. Performance management is a Leadership Process, which is significantly different from an Enterprise Process. Management is about maintaining, administering, procedures, controls, and objectives, while leadership is about vision, innovating, developing, challenging, people. Potential is what individuals and organizations are capable of being or becoming. It is defined by the internal and external environments in the moment. The weakness of the system is manifested in teamwork. The more that the success of a company is tied to teams of people working together, the more ineffective the system becomes. The budget is allocated to individual employees based on whatever system is used to assess the performance of employees relative to previously agreed personal objectives.
