ABSTRACT
In 1999, an OECD symposium, looking at the future shape of government reform, made the following suggestion about the significance of reforms taking place in many countries (OECD 2000: 11):
The purpose of reform is to make government more responsive to society’s needs. People want government that does more and costs less. Much of current public reform is an effort to meet society’s needs by providing better, faster and more services from government.
