ABSTRACT
The management matters has been well documented in academic and practitioner literature. R. Rumelt found that organization-level differences have at least six times the effect on profitability as industry has, and G. S. Hansen and B. Wernerfelt found that management practices had twice the effect on profit than economic factors. T. G. Cummings and colleagues have cautioned that, organizational theories can serve as a definitive blueprint for action only if they are elegant enough to have been adequately tested, are supported by the cumulative weight of research evidence, and are powerful enough to account for much of the variance in organizational behavior. These criteria are not met by organizational theories. Abundant evidence speaks to the effectiveness of specific techniques, such as lean six sigma and supply chain management, in improving productivity and providing a superior return to providers of resources. The chapter also presents an overview of the key concepts discussed in this book.
