ABSTRACT
Chapter 4 returns to the practicalities of text-based coaching via email and chat, before looking at using audio methods such as the telephone and Voice over Internet Protocol (VoIP). It then goes on to examine practical tips and tricks for offering a videoconferencing service. There is a case vignette from a colleague to illustrate how she incorporated technology into service delivery and discuss the concept of blending technologies (including face-to-face work) to offer a fully rounded coaching service that aims to meet the client within the practicalities of day-to-day living and working.
