ABSTRACT
The variable nature of HED groups can make it difficult to benchmark against other comparable centres as the range of functions may be very diverse, and the methods of evaluation may differ markedly. In a single university, there may be three central service groups that support HE development (e.g. research, teaching, leadership/organisational development), with three different sponsors, budgeting arrangements and forms of delivery. Additional faculty-based services may also exist to serve the specific requirements of those local communities. In other universities, the central services may be amalgamated, with strong linkages to any decentralised support hosted in the faculties. How then, might one evaluate the performance and functional fit of the HED centre?
