ABSTRACT
The Process Ring is the second area of our Competency Map (see Figure 15.1). The Core deals with listening, and the Process Ring deals with how we work with and store information in our minds. The Process Ring is composed of three competencies: Indexing, Synthesizing, and Reflecting. All three competencies taken together capture the interplay of internal processes that result in learning. Stories are used as a way of codifying experiences. For example, the Indexing competency stresses the importance of consciously developing a robust array of descriptors for our experiences so that they can be easily reused in various settings. The bigger our indexing scheme, the more we have learned from our experiences. A good index increases our capacity to learn in new situations by drawing upon past ones and integrating the news ones into a fabric of knowledge. Our capacity to communicate with others is also improved. Once our experiences have been transformed into easily retrievable stories that have been well indexed and cross-indexed, then we can be sensitive to other people’s experiences and converse with a greater range of nuances and understanding.
