ABSTRACT
Behaviors can be very broadly defined so that there are few categories, or they can be very discretely defined with hundreds of items. Early behavioral studies of the 1950s focused on condensing hundreds of items into a few major categories, focusing on the task at hand or on the people doing the work. In 1955 Katz discussed conceptual (or organizational) skills in addition to technical and interpersonal ones. It is these three categories-task-, people-, and organization-oriented behaviors-that will form the basis of the next three chapters.
