ABSTRACT
This chapter focuses on the ways in which intervention actors deal with the disconnect between operations in the theatre of intervention and their knowledge and public relations practices. It shows field research in the Congo that many of the principles, norms and concepts used to legitimize their work and to attract funding are highly contested conceptually and implemented in quite a messy and contradictory manner on the ground. This chapter argues that humanitarian and peacekeeping products are in such high demand because they are judged according to their public face and without taking into account their messy operational face. The public face is essential because it is the focus of analysts, donors and the media. The chapter discusses on the intervention thrives on the disregard for operational practice, for the messiness and contradictions during operations go unnoticed if critics mostly focus on normative debates, doctrine and policy declarations.
