ABSTRACT
Since the New Public Service first appeared as a PAR article in 2000, there have been major shifts in how we understand the challenges we face in a variety of public policy arenas, such as health and the environment, safety and security, technology and information, governance and global interdependence. Over the past 15 years, we have seen doctors map the human genome and achieve medical advances, giving us a foothold with some of the world’s most intractable diseases. Technology has utterly transformed society, business, and government, with the launch of Facebook in 2004 ushering in an era of social media and virtual community. The first black president of the United States was inaugurated in 2008. During this same 15-year period, we faced both natural disasters and terrorist attacks that tested the resilience of the public sector and highlighted instances of both heroism and weakness. Global economic collapse challenged governments around the world to provide more services with less money. In light of these and other dramatic changes, we now ask: How have the values of the New Public Service fared over the past 15 years?
