ABSTRACT
The Thomas-Kilmann Conflict Mode model is widely used to describe how it resolves the conflict. This model compares how assertive a party is to how cooperative a party is regarding any issue. The model judges one's own approach on any one issue or the approach of a counterparty to an issue. The ideal decision making process is one that is conducts in multiple steps, without time pressure, by experienced people. When time and resources are limited, the process is often compressed or shortened, with poor decision making as a result. Even under the best conditions, the decision makers falls into cognitive bias. The process previously describes that has good results. In a business negotiation, the process is done by one side, or jointly with other sides if the relationship has developed strongly. Mutual problem solving leads to mutual satisfaction and mutual gains. However, time is not always available for a slow and careful decision making process.
