ABSTRACT
The chapter presents the methodology as an iterative process, a homeostat, from which the desired outcome is changes in the state of one's knowledge about the organ-isation. The Intelligent Organisation shows that the information is integral to everything, valued and valuable. The logic of the value-enabling processes is the same as that of the value-generating processes, identify the customer and consider whether the outcome achieved supports them appropriately. A process ends with delivery of an outcome for the customer and starts at the other end of the organisation. Typical value-generating processes include sales, manufacturing or assembly, service or customer support. Typical value-enabling processes include Human Resources, Finance, Information Services, Technology, Systems, Procurement, Property, Quality, Health and Safety and so on. They are often clustered and are most usually managed functionally rather than in an integrated manner. Diagnosis consider the challenges any organisation faces and understand the future it is currently in.
