ABSTRACT

The second major part of the Intelligent Organisation is Value Enabling. Value-enabling processes are designed backwards from their customer, consistently improving performance with each iterative cycle by synthesising information about the present with desires and intent for the future. The highest level of the logical value-generating hierarchy is in a position of internal informational omniscience. Value-enabling activity needs the creation of a higher order homeostat containing a 'model of the model of self' (MoMoS) which consists of more highly aggregated information. The MoMoS reflects the structure and performance of the organisation at the operational level, but filters out the operational detail. Enabling value in an integrated manner relies upon good process, appropriate information and appropriate skills in data gathering, synthesis, analysis, reflection and debate. The reality for most organisations is that the value-enabling process happens across multiple functional areas such as finance, information services (ICT), research and development, product development, marketing, human resource management and so on.