ABSTRACT
In the course of this book I have written extensively about uncertainty, contradiction and paradox, and the reader may come away with the impression that somehow I am making an argument against managing. This is sometimes the reaction I get after a presentation to groups of managers about organizational complexity: if I point to the limits of management as a discipline of prediction and control, some managers think that what I am saying is equivalent to arguing that managers do not matter and that they cannot make a difference.
