ABSTRACT
Business process outsourcing (BPO) is a broad term that refers to outsourcing in all fields. A BPO differentiates itself from other business domains by either putting in new technology or applying existing technology in a new way to improve a process. BPO is the delegation of one or more Information Technology (IT) intensive process to an external vendor, who manages the work under predefined and measurable measures. It is one of the fastest growing sectors in Information Technology Enabled Services (ITES) in India. Factors responsible for their gaining popularity include:
Superior competency
Business risk mitigation
Utilisation improvement
Economies of scale
Factor cost advantage
