ABSTRACT
This chapter explores how mid-level managers provide a critical link between institutional structures and policy implementation in practice, and ways in which institutions might support them effectively in order to ensure that they also feel part of collective steer of the institution. In large and complex institutions, impact of policy decisions is likely to be played out in local settings such as schools and departments, and responsibility for outcomes to devolve onto middle managers. Nevertheless, local managers' hands may also be tied by structural mechanisms at institutional level designed to maintain perceptions of equity across the board, for instance in relation to discretionary increments. Local managers often trod a narrow path, and issue of managing peers on what might be a temporary basis, for instance in relation to reviewing performance, was raised on a number of occasions as an area in which they required support. The middle manager's role might be represented as providing a nodal point within institutional structures.
