ABSTRACT
This conclusion presents some closing thoughts on the concepts in the preceding chapters of this book. It presents the detailed analyses of genuine workplace interactions that illustrated a range of ways in which people signal and negotiate their working relationships with others in terms of both power and politeness. It also focused on the transactional business of different workplaces, while the main focus of others has been the affective and social aspects of workplace talk. The discussion of directives, or how people get things done at work, the analysis of meeting talk in, and the exploration of problematic communication, surveyed aspects of what most people would consider the core business of any workplace. To demonstrate the aspects of workplace talk, but that the results of such analyses can be useful in understanding the dynamics of workplace interaction. It describes a process that developed in collaboration with several workplaces to explore practical application of the research.
