ABSTRACT
Rome's National Museum of XXI Century Arts, more often called MAXXI, by Zaha Hadid Architecture answers the question of how one designs a space for a hypothetical collection of art not yet made. Zaha Hadid has created an experience a journey for visitors. To do so, she used a strong metaphor of movement and flow, figuratively connecting the interior experience to a typically urban one. The brochure and the signage have not yet fully responded to the demands required by the twisting form of the building. On the other hand, the survey indicates that the aspects rated highest tend to be areas that staff have more control over: professionalism of the tour guides, waiting time in the ticket queue, and courtesy of the staff. Positively rated aspects relating to the building include the presence of facilities for visitors with disabilities, presence of areas to relax in the plaza, and the cleaning inside the museum.
