ABSTRACT
This chapter talks about formal letters and emails. Although less common than before electronic communication became available, letters are still important for formal matters, or when an email address is unknown. They are also considered to be more reliable than emails. However, due to its convenience, email is increasingly used for semi-formal as well as informal communication. It is widely seen as a way of having a permanent record of an arrangement or discussion. The chapter explains the guidelines for starting and finishing of emails. The following forms are acceptable ways to begin an email if the recipient is known: Hi Sophie, Dear Sophie, Hello Sophie. If the sender has not met the recipient, it may be safer to use: Dear Sophie Gratton, Dear Ms Gratton, Dear Dr Gratton. Emails tend to be short, although longer documents may be added as attachments.
