ABSTRACT
Adaptive change is distressing for the people going through it, and getting an organization to adapt its behaviors to thrive in a changed environment is critical in today's world. The city of New York was hit hard on September 11, 2001, in the midst of battling a possible recession. New York City's economy was affected severely, and a newly elected Mayor Bloomberg was given the task of managing this economic crisis. Mayor Bloomberg states, “The September 11th attack has forced the city to deal with new economic and fiscal conditions. New York City now faces a budget gap for fiscal year 2003 of $4.8 billion.” 1
