ABSTRACT
The organization that believes that the traditional quality control techniques and the way they have always been used will resolve their quality problems may be misguided. Employing more inspectors, tightening up standards, developing correction, repair and rework teams do not improve quality. Traditionally, quality has been regarded as the responsibility of a quality (assurance or control) department, and still it has not yet been recognized in some organizations that many quality problems originate in the commercial, engineering, service or administrative areas.
