ABSTRACT
By the end of this chapter you will have had the opportunity to:
examine the nature of change
review your knowledge of change theory
describe the change process
identify change within yourself
discuss change within the team
examine organisational change
discuss the skills required to become a successful change agent
develop a strategy for managing change within yourself, the team and the organisation incorporating:
forces for and against change
key players
resources
time scale
discuss ways to handle resistance to change.
