ABSTRACT
In this chapter we will look at the topic of leadership. In some respects this is quite problematic as so much has been written on the subject, but with the traditional business in mind. In the normal business environment, everything is pretty stable: policies and procedures are in place and there are ready-made systems for dealing with market force changes. Even if staff turnover is high, many organizational characteristics remain unchanged. Systems and procedures in hospitals, banks, supermarkets and fast food outlets come to mind. In these organizations, there is generally a legacy on which to build and move forward, and the organizational culture is well established.
