ABSTRACT
Frequently, people in organizations persist in attacking symptoms rather than problem sources. Unfortunately, far too often, existing problem-solving methodologies barely probe below the surface. Linear, single-source cause and effect models are sufficient if one is working on a simple, single-source issue, but these models are ineffective when it comes to dealing with complex systematic problems. Thus, the root causes of the problems persist, undisturbed, to feed the symptoms and grow.
