ABSTRACT
This chapter traces the development of personnel management from welfare benevolence, industrial relations to employee relations. It helps to understand the relationship between personnel planning, job analysis, person specifications, recruitment, selection, induction, health and safety, training and termination. The chapter presents the causes of stress and how to develop a stress management programme. It also considers problems of public service employees who work in 'at risk' situations. The chapter explains how to form close working relationships with individuals at work and reflects on the social entrepreneur. Personnel management is that part of management concerned with people at work and their relationships within an enterprise. It seeks to bring together and develop employees who make up an enterprise, enabling each to make their own best contribution to its success. The chapter argues in favour of a movement away from industrial relations and towards employee relations.
