ABSTRACT
One particular type of organizational behaviour is decision-making. Decisions are the means to translate ideas and directions into applied processes and actions. Decisions aim to improve performance from the strategic board level down to operational levels. Decisions are therefore part of the formal routines of systems and procedures. They are taken using available information and as events unfold, driven by both management needs and operational timeframes. As such, they are known to be needed, planned in advance, made and then implemented. Yet, manifested risks and emergent requirements are unknown in advance, decisions needing to be taken in reaction to events in which emergent problems are embedded.
