ABSTRACT
Some businesses assume that anyone can take on the role of receptionist or retail assistant, failing to understand why customer satisfaction is low when no attention is paid to this position. Staffs need to be trained to look at the business from the customer's perspective, and to be educated that their wages are paid by happy customers. They need to know that their income is reliant upon the business doing well. Given the costs of recruitment, it is important that the right staffs are appointed, as the costs and disruption of staff changes can have a detrimental effect on the business. It is important, therefore, to concentrate on the recruitment process. Every business in the UK is legally obliged to provide a workplace pension scheme to make sure that every worker will have the chance to save for their retirement. In a small business, a team works very closely over long hours, and often close relationships can develop.
