ABSTRACT
This chapter examines small group and team behavior in general, and explains the use of teams to increase productivity through employee involvement. Small groups and teams are the cornerstones of organized behavior, operate at all levels of an organization, and play a major role in informal and formal activities. Groups and teams shine in a variety of settings. Small groups and teams are successful in a wide variety of settings and situations. The importance of small groups makes sense since the vast majority of tasks accomplished by organizations require more than two people. A group develops interdependence among the members as a means to accomplishing goals. Establishing a small group and successfully using the process are two different things. Successful group and team actions occur when members know how to be successful. Teamwork is the backbone of effective communication within a company.
