ABSTRACT
This chapter outlines the aspects of nonverbal communication that are generally predictable, and presents researcher specific advice about certain behaviors. Nonverbal communication includes nuances of voice, details of dress, choice and movement of objects that communicate, time, space, body movements, facial expressions, and body orientation. Nonverbal communication principles have wide organizational applications. The first step in understanding nonverbal communication is to define the concept and delineate the differences between verbal and nonverbal communication. Nonverbal communication has important consequences when organizations try to flatten the organization and treat everyone as equals. Traditionally, nonverbal communication announces and reinforces the differences in status that exist between members of an organization. Nonverbal communication is more likely to be believed than verbal communication when there is an inconsistency or incongruence between the two message systems. The rules for nonverbal behavior vary depending on the age, sex, and the cultures involved.
