ABSTRACT
Listening is a critical part of the organizational communication process. The advantages of effective listening are almost endless. Listening has been shown to be a vital skill for successful managers, supervisors, and professional employees occupying more than 60% of their average day on the job. Effective listening enhances learning, builds relationships, increases entertainment, saves time, and aids in making intelligent decisions, enjoying conversations, settling disagreements, getting the best value, preventing accidents and mistakes, asking intelligent questions, and making accurate evaluations. Listening is the most used channel of communication. Listening plays a role in almost any occupation or business. Listening to employees is equally important. Effective listening is needed to maintain and improve customer satisfaction. The benefits of effective listening include discovering emerging problems, dealing with hostile employees, managing interpersonal conflicts, enhancing employee morale, and adding to the leader's professional image. Leaders need to develop formal and informal devices aimed at spurring intense, proactive listening.
