ABSTRACT
This chapter discusses the guiding principles that have been carefully researched and develops over many years by the Shingo Institute at Utah State University in Logan, Utah. As all the members of the organization adopt this guiding principle of respecting every individual, a culture of trust will prevail, resulting in a significant increase in synergy and problem solving. Creating flow and pull value means that service capacity has the agility to respond to the customer’s changing needs. A great way to assure quality at the source is by organizing workflow in such a way that defects are identified throughout the process. Thinking systematically involves gaining a thorough understanding of how all the different functions and phases of an organization’s operations affect each other. The Shingo guiding principles act as that standard and when adopted by an organization, they will direct decision making at all levels of the organization.
