ABSTRACT
AFTER STUDYING THIS CHAPTER, YOU SHOULD understand
■ the three steps involved in processing information.
■ definitions of self‐concept and self‐esteem.
■ the factors that influence our perception of others.
■ the two forms of stereotyping: “allness” and “halo and horns.”
be able to■ use feedback from others to help shape your self‐concept.
■ develop accurate perceptions of yourself and others.