ABSTRACT

AFTER STUDYING THIS CHAPTER, YOU SHOULD understand

■ the three steps involved in processing information.

■ definitions of self‐concept and self‐esteem.

■ the factors that influence our perception of others.

■ the two forms of stereotyping: “allness” and “halo and horns.”

be able to

■ use feedback from others to help shape your self‐concept.

■ develop accurate perceptions of yourself and others.