Listening

AFTER STUDYING THIS CHAPTER, YOU SHOULD understand

■ the differences between hearing and listening.

■ how noise interferes with listening.

■ how delivery interferes with listening.

■ how language interferes with listening.

■ how perceptions interfere with listening.

■ the types of listening.

be able to

■ use the skill of questioning to be a more effective listener.

■ use the skill of paraphrasing to be a more effective listener.

■ use the skill of interpreting to be a more effective listener.