ABSTRACT
AFTER STUDYING THIS CHAPTER, YOU SHOULD understand
■ the nature of nonverbal communication.
■ why people react differently to touch.
■ how paralanguage operates in nonverbal communication.
■ how our silence can send a message.
■ the four levels of personal space.
■ the significance of territory in nonverbal communication.
be able to■ compare and contrast five types of bodily movements.
■ create an image using personal appearance and clothing.
■ use time to send messages.
■ apply four techniques to improve interpretation and use of nonverbal messages.
