ABSTRACT
The tools of an innovative company motivated to achieving superior results with less effort are often simple, correctly sized, and, above all, supporting of their people and processes. Thinking ahead about the time of the people who will need to use the tools will help us to reduce at the beginning many kinds of waste that only become clear after the implementation. Many businesses spend a lot of money on Knowledge Management tools, enormous on-line databases that are the state-of-the-art in terms of hardware and software. A Lean company has done a lot of work before even considering the new technology. The extent of the problem is described together with the importance for the company to solve it. The company had been unable to implement effective feedback to the designers so that certain design aspects of the new product could be improved and old errors avoided.
