ABSTRACT
This chapter deals with the way computers have affected the staffing structures of the public services, in terms of total numbers of staff, ratios of one type of staff to another, supervisory structures and methods of internal communication. In dealing with the effect of computers on staff structures, two important factors must be borne in mind. First, the degree of change in staff structure varies with the aims and methods of the organization, and the extent to which they rely on computer use. Secondly, changes associated with computers or made at the same time as they are introduced may also react on staff structures. The reallocation of work implied by the division has resulted in new ratios in numbers of clerical, managerial and professional staff. As changes occur in numbers of staff, so new supervisory structures emerge that in turn affect staff requirements. In all the public services changes have affected staff attitudes.
