ABSTRACT
This chapter aims to identify the main issues involved in implementing office systems, to delineate and evaluate possible implementation strategies and processes, and to identify and discuss the specific organisational policies that play a role in both the successful introduction of office technology and the overall effectiveness of the office system. When planning the implementation of new office systems, there are a wide variety of issues that must be addressed. Three major sets of issues can be identified—technical issues, human resource issues, and strategic issues—each of which must be effectively dealt with if the system is to be a success. Tapscott suggests that potential areas covered by technology policies could include technical standards, security and confidentiality, and vendor selection. Once an appropriate mechanism is in place to lead the process, there are several approaches that can be taken to design and implement a specific system.
